Contact Us

At NovaMarket Europe, your satisfaction is our top priority. Our dedicated support team is ready to assist you with everything from product inquiries to order tracking.

How to Reach Us:

• Customer Support Email: [NovaMarket@Gmail.com] (We aim to respond to all inquiries within 12 business hours.)

• Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (Central European Time)

• Logistics & Distribution: Orders are dispatched from our regional European logistics hubs to ensure fast and reliable delivery.

Order Support: If you are contacting us regarding an existing order, please include your Order Number or the Phone Number used during checkout so we can assist you more quickly.

Cash on Delivery (COD) Inquiries: For customers using our COD service, please ensure your contact information is accurate. Our courier partners (such as BRT, InPost, or GLS) may contact you via SMS or phone to coordinate the delivery and payment collection.