Privacy Policy

At NovaMarket Europe, we take your privacy seriously. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1. INFORMATION WE COLLECT

When you visit NovaMarket Europe, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

• Identity Data: Name, surname.

• Contact Data: Email address, phone number.

• Delivery Data: Shipping address, billing address.

• Payment Data: While we do not store full credit card numbers, we collect payment information necessary to process your transaction (especially relevant for our Cash on Delivery verification).

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you: Providing updates on your shipment or answering inquiries.

• Screen for potential risk or fraud: Especially for high-value COD orders.

• Provide Information: When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

   

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

• Logistics Partners: We share your name, address, and phone number with our European courier partners (e.g., InPost, BRT, GLS) to ensure successful Cash on Delivery and delivery.

• Service Providers: We use analytics tools (like Google Analytics) to help us understand how our customers use the Site.

• Compliance: We may also share your Personal Information to comply with applicable laws and regulations.

4. YOUR RIGHTS (GDPR Compliance)

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

5. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This is also necessary for managing your 5-Year Warranty service.

6. CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [NovaMarket@Gmail.com].